of Active Directory (including Azure AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtualdesktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed … of Active Directory (including Azure AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtualdesktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯
of Active Directory (including Azure AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtualdesktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed … of Active Directory (including Azure AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtualdesktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯
Microsoft-based environments Collaborating with Microsoft and third-party vendors on advanced troubleshooting What We’re Looking For Hands-on experience with Microsoft technologies (e.g., Teams, Azure, Intune, Azure VirtualDesktop) A current Microsoft certification – or equivalent knowledge Confidence managing tickets, owning tasks through to resolution, and keeping clients informed Experience in an MSP or multi-client environment More ❯
Microsoft-based environments Collaborating with Microsoft and third-party vendors on advanced troubleshooting What We’re Looking For Hands-on experience with Microsoft technologies (e.g., Teams, Azure, Intune, Azure VirtualDesktop) A current Microsoft certification – or equivalent knowledge Confidence managing tickets, owning tasks through to resolution, and keeping clients informed Experience in an MSP or multi-client environment More ❯
