2 of 2 Virtual Team Jobs in Walsall

Information Technology Service Desk Team Lead Information Technology Service Desk Team Lead At TR, part of Trifast plc, we are more than fasteners—we are the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category … overseeing and optimizing IT service desk operations across multiple regions to ensure seamless, high-quality support for a global user base. This role involves managing a globally distributed team, standardizing processes to align with global business needs, and driving service excellence through continuous improvement, innovation, and collaboration. Key Tasks Global Service Desk Operations Leading the day … a global service desk, delivering 24/5 support across multiple time zones. Ensuring consistent service delivery across regions, meeting, or exceeding SLAs and KPIs. Leadership and Team Development Recruit, develop and mentor a diverse team of service desk professionals across multiple geographies. Improvement and Standardization Analyse service performance data to identify More ❯

Social network you want to login/join with: Information Technology Service Desk Team Lead, walsall col-narrow-left Client: TR, part of the Trifast plc group Location: walsall, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Who we … overseeing and optimizing IT service desk operations across multiple regions to ensure seamless, high-quality support for a global user base. This role involves managing a globally distributed team, standardizing processes to align with global business needs, and driving service excellence through continuous improvement, innovation, and collaboration. Key Tasks Global Service Desk Operations Leading the day … a global service desk, delivering 24/5 support across multiple time zones. Ensuring consistent service delivery across regions, meeting, or exceeding SLAs and KPIs. Leadership and Team Development Recruit, develop and mentor a diverse team of service desk professionals across multiple geographies. Improvement and Standardization Analyse service performance data to identify More ❯