2 of 2 VoIP Jobs in Birmingham

technical documentation on system installation and support procedures. Providing customer training Working closely with the service delivery and project teams. Skills Required: Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark. ...

system in line with SLAs. Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors. Perform detailed troubleshooting across VoIP, networking, and UC platforms. Escalate complex incidents appropriately while maintaining ownership and customer communication. Implementing remote deployments, including system provisioning, configuration, and testing. Liaise with … Wireshark and network monitoring utilities. Minimum of 2 years experience in an IT or Telecoms support role. Technical Skills Required: Strong understanding of: VoIP technologies and call flows SIP, RTP, TCP/UDP DNS, DHCP, VLANs, QoS LAN and WAN fundamentals Benefits: 21 Days Holiday increasing to 22 days after ...