16 of 16 VoIP Jobs in Wales

on Microsoft 365, Exchange online, SharePoint, Teams, and Intune. Deliver IT projects (e.g. email migrations, Intune deployments, firewall installations, email threat protection implementations as well as internet connectivity and VoIP etc). Managing email and network security. Proactive and reactive monitoring and maintenance of client networks. Ensuring security and upgrades are applied to desktops and laptops. Providing expert technical support More ❯

Security Tools: Endpoint protection, MFA. Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions. Scripting & Automation: PowerShell. ITSM Tools: ServiceNow. Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV. Benefits Enhanced holiday package, including company shutdowns. Long Service Holiday Increases. Quarterly attendance bonus Company sick pay 6 months at full pay (subject to qualifying period) Learning and More ❯

Security Tools: Endpoint protection, MFA Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions Scripting & Automation: PowerShell ITSM Tools: ServiceNow Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV The company: The organisation thrives on innovation and are dedicated to providing top-tier IT solutions that drive business success. Additional skills/job titles: IT Helpdesk support More ❯

Security Tools: Endpoint protection, MFA • Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions • Scripting & Automation: PowerShell • ITSM Tools: ServiceNow • Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV Qualifications & Experience • Bachelor’s degree in information technology, Computer Science, or related field or equivalent experience • 5+ years of experience in IT support or systems administration. • Relevant certifications More ❯

DNS, and DHCP Hands-on network security experience, including firewalls, VPNs, and data protection Familiarity with VLANs, server technologies, and Anti-Virus products Working knowledge of current communication technologies (VoIP, etc.) Personal Qualities We’re Looking For We’re seeking an individual who’s not only technically skilled but also embodies the following qualities: Customer-focused: You’re always thinking More ❯

Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity More ❯

as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we More ❯

as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.) Assisting with VoIP systems, particularly Zoom Workplace Providing guidance and troubleshooting on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we More ❯

maintain, and support Cisco network infrastructure including switches, firewalls, and access points Deliver secure and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with More ❯

Microsoft Teams, Cisco, Avaya, and Zoom Collaborate with third-party vendors to manage escalations and implement system enhancements Monitor UC system performance and drive proactive improvements Troubleshoot and resolve VoIP, connectivity, and network-related issues across customer environments Maintain up-to-date and accurate technical documentation and infrastructure diagrams Assist with UC upgrades, integrations, and offer technical input on migration … and transformation projects Essential Skills & Experience Previous experience in a UC or telecoms support role Strong understanding of VoIP protocols (SIP, RTP), PBX systems, and cloud-based UC solutions Familiarity with SBCs, managed Wi-Fi, and enterprise networking (QoS, VLANs, firewalls) Excellent troubleshooting skills and a methodical approach to problem resolution Clear communication skills, both written and verbal Benefits Work More ❯

Job Title: 2nd Line VoIP/Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and … to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when … escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to More ❯

Job Title: 2nd Line VoIP/Network Engineer Location: Pencoed, Wales Salary : £26,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and … to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when … escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to More ❯

of experience in IT support, including cloud, hardware, and software administration. - Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin. - Familiarity with Microsoft Azure and VoIP systems is highly desirable. - A full UK driving licence (this role includes on-site visits). - Professional, reliable, and customer-focused with excellent communication skills. - Comfortable working independently and as More ❯

of experience in IT support, including cloud, hardware, and software administration. - Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin. - Familiarity with Microsoft Azure and VoIP systems is highly desirable. - A full UK driving licence (this role includes on-site visits). - Professional, reliable, and customer-focused with excellent communication skills. - Comfortable working independently and as More ❯

of experience in IT support, including cloud, hardware, and software administration. - Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin. - Familiarity with Microsoft Azure and VoIP systems is highly desirable. - A full UK driving licence (this role includes on-site visits). - Professional, reliable, and customer-focused with excellent communication skills. - Comfortable working independently and as More ❯

and cloud-based infrastructures Deploying remote management agents and configuration tools Initial audits for Cyber Essentials Plus or infrastructure improvements Capturing data to support cloud migrations, SharePoint rollouts, or VOIP implementation planning Building the groundwork for full Microsoft 365 Modern Workplace deployments Coordinating with overseas clients to conduct remote or on-site onboarding sessions What We're Looking For Hands More ❯