Call Operations Analyst
- Hiring Organisation
- Bank of America
- Location
- Chester, Cheshire, UK
- Employment Type
- Full-time
made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The Call Operations Analyst ensures optimal workforce management and operational efficiency within a busy Contact Centre. This particular role focuses on scheduling, real-time monitoring, and performance analysis to maintain service levels … other groups within the operations function and other divisions within the company. Role Description: We have a fantastic opportunity for an individual experienced in Workforce Management, available here in our office on Chester Business Park. This is a newly created role within a busy department focused on servicing prestigious Commercial ...