5 of 5 WFM Jobs in the City of London

is the UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities … Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders and technical teams to ensure CRM, workforce management (WFM), call recording, and automation tools align with business More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

clients reimagine payroll – from technology and process to strategy and operating model. This could suit either: A payroll SME ready to move into consulting, or A seasoned Payroll/WFM consultant ready for more complex and global work Why Join? Lead end-to-end payroll transformation and advisory engagements Partner with global clients across a mix of industries and project More ❯

30pm Tenure: Permanent About us We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and More ❯

Key Points Account Executive Position Fast scaling start up workforce management software Early salesperson hire Basic salary - £60k - £80k About The Company Disruptive technology, providing workforce management software for SME’s Recently raised funding to scale EMEA Dynamic culture and hybrid working Huge growth plans About the Role Early salesperson within the business Running full sales cycle Winning new business More ❯