2 of 2 WFM Jobs in Lancashire

with broader business processes. Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions. Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations. Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯