13 of 13 WFM Jobs in the North West

with broader business processes. Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions. Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations. Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

and meet strategic business goals. What you'll be doing: Designing and implementing Dynamics 365 Field Service and CRM solutions to support business change. Enhancing processes around scheduling, mobile workforce management, and asset tracking. Working with the Power Platform (Power Apps, Power Automate), Dataverse, and Dynamics 365 configuration. Engaging with stakeholders at all levels, gathering requirements, and ensuring solutions align More ❯

Overview Swissport is undertaking one of its most complex global transformations through several strategic initiatives around productivity, workforce management and commercial areas. Regions have local delivery teams working in close collaboration with the central team to drive implementation of global software solutions and value release after solution is in place. The programme requires strong global coordination across regions and suppliers More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

address complex organisational needs. Transferable experience selling complex B2B solutions, technology-enabled services including healthcare tech, digital and SaaS, IT infrastructure and hardware, language or translation or communications solutions, workforce management solutions, consultancy or business services or similar or products/assets such as medical devices and equipment, fleet, asset monitoring solutions or similar, into the NHS or public sector More ❯

pricing, and go-to-market strategy while fronting pre-sales and client engagements. Lead delivery excellence – oversee implementation and advisory projects across Dayforce Core/HR (expanding to Payroll, WFM, Benefits, Talent, etc.). Build a team – recruit, mentor, and develop a high-performing Dayforce consulting team under your leadership. Progression potential – huge scope to scale your remit and step … into wider leadership opportunities as the practice grows. What we’re looking for: Deep Dayforce Core/HR expertise (bonus if you also know Payroll, WFM, Benefits or Talent). Proven experience leading or scaling a Dayforce or HCM practice/team. Commercial acumen: comfortable shaping offerings, winning work and managing budgets. Excellent communication skills, able to inspire teams and More ❯

pricing, and go-to-market strategy while fronting pre-sales and client engagements. Lead delivery excellence – oversee implementation and advisory projects across Dayforce Core/HR (expanding to Payroll, WFM, Benefits, Talent, etc.). Build a team – recruit, mentor, and develop a high-performing Dayforce consulting team under your leadership. Progression potential – huge scope to scale your remit and step … into wider leadership opportunities as the practice grows. What we’re looking for: Deep Dayforce Core/HR expertise (bonus if you also know Payroll, WFM, Benefits or Talent). Proven experience leading or scaling a Dayforce or HCM practice/team. Commercial acumen: comfortable shaping offerings, winning work and managing budgets. Excellent communication skills, able to inspire teams and More ❯

pricing, and go-to-market strategy while fronting pre-sales and client engagements. Lead delivery excellence – oversee implementation and advisory projects across Dayforce Core/HR (expanding to Payroll, WFM, Benefits, Talent, etc.). Build a team – recruit, mentor, and develop a high-performing Dayforce consulting team under your leadership. Progression potential – huge scope to scale your remit and step … into wider leadership opportunities as the practice grows. What we’re looking for: Deep Dayforce Core/HR expertise (bonus if you also know Payroll, WFM, Benefits or Talent). Proven experience leading or scaling a Dayforce or HCM practice/team. Commercial acumen: comfortable shaping offerings, winning work and managing budgets. Excellent communication skills, able to inspire teams and More ❯

pricing, and go-to-market strategy while fronting pre-sales and client engagements. Lead delivery excellence – oversee implementation and advisory projects across Dayforce Core/HR (expanding to Payroll, WFM, Benefits, Talent, etc.). Build a team – recruit, mentor, and develop a high-performing Dayforce consulting team under your leadership. Progression potential – huge scope to scale your remit and step … into wider leadership opportunities as the practice grows. What we’re looking for: Deep Dayforce Core/HR expertise (bonus if you also know Payroll, WFM, Benefits or Talent). Proven experience leading or scaling a Dayforce or HCM practice/team. Commercial acumen: comfortable shaping offerings, winning work and managing budgets. Excellent communication skills, able to inspire teams and More ❯

pricing, and go-to-market strategy while fronting pre-sales and client engagements. Lead delivery excellence – oversee implementation and advisory projects across Dayforce Core/HR (expanding to Payroll, WFM, Benefits, Talent, etc.). Build a team – recruit, mentor, and develop a high-performing Dayforce consulting team under your leadership. Progression potential – huge scope to scale your remit and step … into wider leadership opportunities as the practice grows. What we’re looking for: Deep Dayforce Core/HR expertise (bonus if you also know Payroll, WFM, Benefits or Talent). Proven experience leading or scaling a Dayforce or HCM practice/team. Commercial acumen: comfortable shaping offerings, winning work and managing budgets. Excellent communication skills, able to inspire teams and More ❯