1 of 1 WFM Jobs in Milton Keynes

stakeholders to ensure workforce plans align with business priorities and customer demand. Drive continuous improvement in short term forecasting methodologies, planning processes, reporting and workforce management practices. Ensure workforce plans comply with contractual obligations, organisational policies and Working Time Regulations. Lead the ongoing development and optimisation of workforce management systems … reporting tools and planning methodologies. Support operational change initiatives, transformation programmes and projects that improve customer service, efficiency and organisational performance. Support workforce management system development, upgrades and implementation of new planning tools and methodologies. About You Significant experience in workforce planning within a contact centre environment. Experience using Workforce ...