1 of 1 WFM Jobs in Nottinghamshire

our people and the service we offer to our customers and establish service performance standards. You will be the business lead for the implementation of a new ACD/WFM system and development of proposals for service transformation to improve the efficiency and effectiveness of the service with a focus on how technology and channel shift can enhance productivity. You … to inform decision making and develop proposals for service development and continuous improvement. Work with DDaT technical leaders to ensure successful implementation of a new systems e.g. telephony and Workforce Management System. Co-ordinate user research activity for internal and external users and utilise this to develop proposals for service improvement. Work with a range of colleagues to ensure operational More ❯