1 of 1 WFM Jobs in the East Midlands

with demonstrable experience in managing and balancing 'on the day' performance and Service Level achievement across Voice, Email and LiveChat channels via effectively using WFM and telephony tools and collaborating with operational teams? If so, this could be an ideal position for you. This is a Monday to Friday position … performance and efficiency challenges, manage schedule adherence and offer solutions to unexpected spikes/troughs in demand. Maintain accurate and timely inputs into the WFM and Telephony platforms. Take part in daily 'buss sessions' providing insight into previous days' performance and planning for the forthcoming one. Actively support the induction … interest in the REAL TIME ANALYST position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies. More ❯