2 of 2 WFM Jobs in Oxfordshire

solving and delivering great service? The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within ...

planning forums to ensure alignment and decision-making. Support managers in understanding workforce data and planning implications. Change & Continuous Improvement: Manage resource planning tools (WFM systems, spreadsheets, dashboards). Improve modelling capability, capacity analytics, and forecasting accuracy. Drive process improvements to enhance efficiency and planning maturity. Key Skills & Competencies Analytical … challenge senior colleagues Problem Solving - identifies solutions quickly and balances operational and strategic needs Technical Skills highly proficient in Excel and resource planning/WFM systems Leadership - ability to coach and guide non planning managers to understand an support resource planning requirements Experience & Qualification Experience in resource/workforce planning ...