2 of 2 WFM Jobs in South Wales

Help areas of the app and an AI Assistant in Chat. Internal tooling that enables our 4,000 customer support agents to give the best possible support for customers. Workforce management systems that connect our customers to high quality support as quickly as possible. ️ Operations is an area where you'll have the opportunity to support the customers who need More ❯

Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)Contract Details: Duration: 4 weeks initially Location: 2 days a week on site - Bristol or Swansea IR35: Out of scope of IR35 We're seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM … best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.Key Requirements: Proven experience deploying NICE WFM in AWS Connect Strong grasp of workforce planning, real-time adherence, and performance analytics Ability to advise on WFM strategy and drive operational excellence What you need to do now If you're interested in this role, click 'apply now' to forward More ❯