4 of 4 WFM Jobs in Wales

executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforce management platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯

express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

Title: WFM Intraday & Scheduling Planner Salary: Competitive Location: Wrexham Why work with us: Were looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a proactive … right people in at the right time and the right place, means you can deliver consistent planning methodology so that service level targets are consistently achieved. The role: The WFM Intraday & Scheduling Planner plays a key part in the smooth running of our operations and is responsible for planning and optimising PA (agent) schedules in advance, while also managing real … get the support they need, when they need it. Key Responsibilities: Scheduling Responsibilities: Build and manage rotas and shift patterns to match forecasted demand and operational requirements using Calabrio Workforce Management tool Factor in annual leave, training, one-to-ones, and other offline activities when planning schedules. Work closely with Department team Managers, Team Managers, Team Leaders, Working Life Team More ❯

other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforce management systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and … manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforce management systems. As a Staff Engineer: A Staff Engineer at Monzo is a technical (IC) leadership position. As a Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and More ❯