IT hardware troubleshooting both remotely and at client sites. The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a … client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH225258 To apply for this role or to be considered more »
to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in … dedicated IT department; VMware; management, and deployment of Virtual Machines; Automated Patch management via WSUS and third-party tools; End user support ie. Windows10/Windows 11, VPN, account administration etc. Network technologies ie. TCP/IP, VPN, DHCP/DNS, Firewall etc. … Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.); Backup technology (Veeam); A methodical troubleshooting approach and strong attention to detail. Interpersonal Skills; A high level of self-motivation together with a willingness to learn new skills; A flexible and enthusiastic approach to the job; Good more »
Chester, Cheshire, United Kingdom Hybrid / WFH Options
Pontoon
experience in Microsoft Office application suite -- how to, in addition to troubleshooting. * · Excellent customer service skills. * · Technologies may include, but not limited to: Windows10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems. Desired Skills * · Technology Call Centre and Customer Service experience. * · Ability more »