experienced IT Support Analyst to join a busy onsite team in Liverpool. Youll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows10 Enterprise environment. Requirement: Handling support queries via phone, email, and Service Manager Troubleshooting and resolving IT issues across desktops, laptops, servers and software Installing, configuring and … repairing Windows10 devices and client applications Supporting users with access, applications, printing and network services Managing network storage, LAN/WAN-related tasks and escalating where needed Deploying software, applying patches, and maintaining system security Supporting starters/leavers onboarding/offboarding Providing user guidance and training Visiting local offices to deliver hands-on support … Skills: Strong communication skills (phone and written) Experience in a professional environment Confident supporting users with varying technical levels Hands-on experience with Windows10 Enterprise, Windows Server, AD and O365 Good understanding of IT security policies Solid troubleshooting skills and ability to prioritise workload Knowledge of LAN/WAN, virtualisation, wireless networks and More ❯
email, and in person, delivering clear and user-friendly technical guidance. Assess user IT proficiency levels and tailor support accordingly to ensure positive user experience. Administer and maintain Windows10 Enterprise and Windows Server environments, including Active Directory Services (ADS). Log, track, and manage tickets through a centralised helpdesk system , ensuring accurate documentation … delivery of tasks while meeting strict deadlines. Skills & Experience Required Strong verbal and written communication skills. Experience working in a professional practice or corporate environment. Solid understanding of Windows10 Enterprise and Windows Server administration. Good knowledge of Microsoft Office 365 (essential). Awareness of IT/Data Security best practices. Experience using helpdesk More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid/Remote Options
Circle Recruitment
IT Support Engineer - Liverpool An IT Support Engineer with strong 2nd line IT support, Windows10/11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool. My client is looking for someone with a can-do attitude who is rising to facing new challenges, as … this will be a hands-on role, offering hybrid working Key Skills required: Experience of working at a 2nd line IT support level Experience with Windows Server 19/2025 Windows10/11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments Hyper … service Private healthcare insurance Contributory pension scheme Hybrid Working Plus much more Apply now to Matthew.Leach @ circlrecruitment.com to join our client's dynamic and friendly team. Key skills: Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, legal IT, law, visualfiles, exchange, hyper-v, VOIP, IT Support, Service Desk, Liverpool, Warrington, St Helens, Wirral Circle Recruitment is acting as More ❯
knowledge with first line teams. The role is varied, covering device lifecycle management, cloud integrations, automation initiatives and supplier engagement. Responsibilities include: Provide advanced second line support for Windows10/11, macOS/iOS, Teams Rooms, Microsoft 365, Intune, Autopilot, VPNs, networking and virtual desktops. Manage full end-user device lifecycle: provisioning, configuration, patching, compliance … You'll have strong hands-on experience in complex end user environments, with deep knowledge of Microsoft 365, Intune and modern endpoint management. You'll be skilled across Windows and Apple platforms, comfortable working with Azure-based services and confident automating tasks with PowerShell. Clear communication, problem solving, customer focus and collaboration are essential. You will demonstrate: Experience … delivering advanced second line support in DDaT/ICT environments. Strong Intune and Autopilot expertise, including compliance, MDM and endpoint security. Proficiency in Windows10/11 and macOS/iOS, plus modern management practices. Experience administering Microsoft 365 (SharePoint, Teams, Exchange, telephony, Teams Rooms). Knowledge of Active Directory, Entra ID, GPOs and conditional access. More ❯
Fielding walk up requests and completing same day break fix repairs* Installation and configuration of new devices and peripherals* IMACD activity including installs, moves, changes and disposals* Troubleshooting Windows10, Mac OS and Office 365 issues* Smart Hands support for basic network and infrastructure tasks* Meeting room and live event support when required* Managing local stock … Have * Strong break fix background with hands on repair experience* Confident replacing laptop and desktop components* Proven deskside support experience in a live business environment* Good understanding of Windows10, Mac OS and Office 365* Familiarity with networking basics* Excellent communication and customer service skills* Ability to lift and move IT equipment up to 20kg* Eligible More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid/Remote Options
VIQU IT Recruitment
environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating More ❯
Sheffield, South Yorkshire, England, United Kingdom
Akkodis
Fi, VPN, docking stations). Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook. Review and triage suspected phishing emails. Build, configure, and replace Windows 11 laptops for new starters and existing users. Enrol and manage laptops and mobile devices in Microsoft Intune. Support hardware setup - from monitor swaps to cable management. What You … or field support . Strong hands-on knowledge of: Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI) Microsoft Entra ID/Azure AD Microsoft Intune (device & mobile management) Windows10/11 configuration and troubleshooting Confidence diagnosing hardware, connectivity, and access issues. Familiarity with ITSM tools. Excellent communication and customer service skills. A proactive, pragmatic approach More ❯
Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server … application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against More ❯
digital user experience. 2. Architecture & Solution Design * Architect end-user computing solutions with a focus on performance, scalability, security, and cost-efficiency. * Design and maintain EUC platforms including Windows, macOS, VDI, and mobile endpoints. * Ensure alignment with enterprise architecture and cloud strategies. 3. Technology Implementation * Oversee deployment and lifecycle management of EUC technologies including: o Microsoft 365, Windows10/11 o Citrix/VMware VDI o Endpoint management (Intune, SCCM) o Application packaging and virtualization * Drive automation and standardization across the EUC estate. 4. Security & Compliance * Ensure EUC solutions adhere to Barclays' security policies and regulatory requirements. * Implement zero-trust principles, identity and access management, and data protection strategies. 5. Collaboration & Stakeholder Engagement … to enhance user experience and productivity. * Drive continuous improvement through analytics, user feedback, and service optimization. Skills & Experience Required: Technical Expertise * Deep knowledge of EUC technologies including: o Windows/macOS, Microsoft 365, Azure AD o Citrix/VMware Horizon, VDI o Intune, SCCM, Autopilot o Scripting (PowerShell, Bash) * Strong understanding of cloud platforms (Azure, AWS, GCP) and More ❯
resolve incidents & service requests within SLA timeframes• Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress• Support client onboarding, device setup and user configuration (Windows & macOS)• Assist in maintaining accurate client documentation and asset records• Help create and update internal knowledge base articles for both users and colleagues• Provide basic support for Microsoft … small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role• Working knowledge of Windows10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting• Familiarity with Active Directory , user account management, password resets and … information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities. More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
Reed Technology
escalated support for all EUC-related incidents and service requests. Manage and maintain desktop, laptop, mobile, and virtual desktop environments (e.g., Citrix, VMware Horizon). Deploy and manage Windows OS images, software packaging, and patch management using tools like SCCM, Intune, or Autopilot. Support Microsoft 365 applications and services, including Teams, OneDrive, and Exchange Online. Collaborate with the … and best practices in device management. Document processes, procedures, and technical configurations. Skills & Experience Required: Proven experience in an EUC or Desktop Support Engineer role. Strong knowledge of Windows10/11, Microsoft 365, and Active Directory. Experience with endpoint management tools (e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access More ❯
Lee House, 90 Great Bridgewater Street, Manchester, England Hybrid/Remote Options
SLATER & GORDON (UK) 1 LIMITED
technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows10, AWS, Linux, PowerShell. Slater & Gordon are committed More ❯
Chester, Cheshire, England, United Kingdom Hybrid/Remote Options
Pontoon
experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows10/11 and network solutions such as Citrix, VPN, and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player More ❯
both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress. Key Responsibilities: Respond to helpdesk tickets and troubleshoot hardware, software, and network issues Support Windows environments, Microsoft 365, and general networking setups Install, configure, and maintain IT systems and equipment Escalate complex issues to senior engineers where needed Deliver a high standard of service … and communication to all users About You: Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background Strong knowledge of Microsoft 365, Windows10/11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work What’s on Offer: Salary up to More ❯
LANCASTER HOUSE, FOUNTAIN COURT, MANSFIELD, England
LINK INTEGRATED SECURITY SOLUTIONS LTD
technical content that aligns to and is relevant to employers and the market. Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification. Get an introduction to Windows, Linux and PowerShell. Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows10, AWS, Linux, PowerShell. 90% of QA apprentices More ❯
Bolton, Lancashire, England, United Kingdom Hybrid/Remote Options
K3 Capital Group Ltd
years of experience in front-line IT Hardware/Networking support environment Server Operating Systems (2012/2012R and 2025 and Active Directory) Desktop Operating Systems (Windows10 & 11) Experience in Virtualisation (specifically Hyper-V) not a requirement but an advantage Experience of Security Solutions (EDR, XDR) Experience with Networking equipment, such as Firewalls, Switches & Wireless More ❯
Equinox House Silver Fox Way, Cobalt Business Park, Newcastle Upon Tyne, England
CYBIT LIMITED
appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix Training Why choose our Azure Cloud Support Specialist Apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership … technical content that aligns with and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows10, AWS, Linux, PowerShell. Broader Business Engagement: As More ❯
technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows10, AWS, Linux, PowerShell. 90% of QA apprentices More ❯
Newton-le-Willows, Merseyside, England, United Kingdom
Greenfield I T Recruitment
Ensure efficient operation of the PCsupport function and timely resolution of Helpdesk tickets in line with internalSLAs.• Network Infrastructure Maintenance: Oversee the health and performance ofOffice 365 environment, Windows Server, Active Directory, VoIP phonesystem, and Meraki switch/cabling infrastructure.• Security & Data Integrity: Maintain a safe network environment and upholddata protection standards.• Strategic IT Solutions: Contribute to the … implement effective solutions• A practical, problem-solving mindset with a customer-first attitude• Commitment to going above and beyond to deliver outstanding serviceSenior IT Support Technician technical skills• MicrosoftWindows10/11• Microsoft Server 2022• Active Directory• Hyper-V• Meraki switches• Firewall/security principles• Backup methodologiesTo discuss the Senior IT Support Technician role in More ❯
Scunthorpe, Lincolnshire, North East, United Kingdom
Major Recruitment
will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1 st or 2 nd line level enquiries, with working knowledge of O365, Windows10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including More ❯
Level 2). Strong hands-on capability in diagnosing and resolving hardware, software, and OS issues. Practical experience installing and configuring computers, peripherals, and associated equipment. Proficiency with Windows10, macOS, MS Office 365, and common enterprise applications. Basic knowledge of network equipment and connectivity fundamentals. Familiarity with meeting room technologies and AV systems (advantageous). More ❯
line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow … and ITIL practices Knowledge of O365, Windows, SharePoint More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid/Remote Options
Reed Technology
via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow … and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
to manage, track, and resolve incidents and service requests in a timely and efficient manner. Perform configuration and user access management for specialised laboratory applications and on the Windows OS level via Active Directory. Take ownership of key stages in the system lifecycle, including the staging of new systems, performing periodic system reviews, and the decommissioning of legacy … A minimum of 2 years of professional experience in an IT support role. Proven experience working with ServiceNow for incident and request management. Strong, in-depth knowledge of Windows10/11 and administration via Active Directory. Practical experience with SCCM (System Center Configuration Manager) for endpoint management. A structured, precise, and documented approach to work More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Robert Half
a desire to grow within a dynamic IT environment. ?? Skills & Experience Previous experience in a 1st/2nd line IT support role would be advantageous Strong knowledge of Windows10/11, Microsoft 365, and basic networking Familiarity with Active Directory, Exchange, and remote support tools Excellent communication and problem-solving skills Ability to work independently More ❯