and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field … deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft … change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good More ❯
an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. More ❯
hands-on role where no two days are the same! Key Responsibilities: Responding to IT helpdesk queries via phone, email, and in person Troubleshooting hardware and software issues (Windows, Office 365, etc.) Setting up laptops, desktops, printers, and mobile devices Managing user accounts and permissions through Active Directory Supporting video conferencing systems and meeting room tech Documenting fixes … Escalating complex issues to third-line support when needed What We’re Looking For: 1+ year of experience in an IT support or helpdesk environment Strong knowledge of Windows10/11, Office 365, and basic networking Excellent communication and problem-solving skills A proactive attitude and willingness to learn Experience with Active Directory and ticketing More ❯
e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you would be expected to work in the office 2 or 3 days More ❯