Technical Support Analyst
Warrington, Cheshire, England, United Kingdom
Blues Point Ltd
documentation, and systems maintenance. What you'll be doing: Acting as the first point of contact for IT support requests (1st/2nd line) Supporting end users across Windows 10/11, Microsoft 365, Teams, SharePoint Using PDQ, remote access tools and helpdesk systems to resolve issues efficiently Assisting with device builds, software deployments, updates and … and updating IT documentation Working to ITIL-aligned processes and helping improve service quality Tech you'll be exposed to: Microsoft 365, Teams, Outlook, SharePoint Azure Active Directory Windows Server, VMware virtualisation Networking (Meraki/Unifi), site connectivity, SD-WAN Backup tools (Veeam, Altaro), antivirus (Sophos, Forcepoint) Telephony systems (Teams, 8x8) Ticketing systems and basic ITIL practices What … you'll bring: Experience in a 1st/2nd line support role Good troubleshooting and customer service skills Familiarity with Microsoft 365 and Windows OS Willingness to learn new technologies and contribute to a collaborative team A full UK driving licence and flexibility to travel to regional offices when needed This is a great opportunity to build on More ❯
Employment Type: Temporary
Salary: £32,000 - £36,000 per annum
Posted: