point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets to troubleshooting Windows 11 problems — ensuring our clients can get back to doing what they do best. What you’ll be doing: Provide 1st line support via … phone, email, and remote tools Troubleshoot issues across Windows10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep users updated and deliver outstanding customer service Log, manage … line with SLA agreements What we’re looking for: At least 1 year of experience in IT support or system administration Experience supporting MicrosoftWindows10/11 Basic understanding of networking (ping, trace route, etc.) Familiarity with Active Directory and Microsoft 365 admin tasks Great More ❯
improvements. Enjoy autonomy and technical growth in this hands-on role. Responsibilities: Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows10/11. Manage and prioritize complex incidents via various channels to meet More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows10 and 11 Professional, MAC OS, in enterprise environments Knowledge on user/devices administration tool: active directory, Intune, O365 admin portal … Requirements Experience: Minimum of 5 years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is More ❯
sunderland, tyne and wear, north east england, united kingdom
Verisure
applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows10 and 11 Professional, MAC OS, in enterprise environments Knowledge on user/devices administration tool: active directory, Intune, O365 admin portal … Requirements Experience: Minimum of 5 years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is More ❯
Stockton-On-Tees, County Durham, North East, United Kingdom
MJR Power & Automation
everything but encourage development in these areas: C#, .NET Core, EF Core, MVC, JavaScript, HTML, CSS, jQuery, Bootstrap, SQL Object Orientated Programming PostgreSQL, Windows10/11, Active Directory, Office 365 Visual Studio, Visual Studio Code Experience of C#, PostgreSQL and web development would be a More ❯