Line Support Technician to join their team to play a key role in providing technical support and project delivery to customers. Strong experience with Active Directory, Office 365, Windows 10 and above, WindowsServer2012-22, and networking equipment (routers, firewalls, switches) Experience of using cyber security products including AV, email security … firewall configuration Project delivery including PC/laptop installation, server installation, firewall, switch, wireless configuration and installation, network health checks Excellent problem-solving abilities, with a logical, analytical approach Clear and effective communication skills (both written and verbal) for working with clients and internal teams Ability to prioritise and work independently in a fast-paced environment Previous experience … Familiarity with help desk ticketing systems and remote support tools Experience in a Managed Service Provider (MSP) environment would be advantageous but is Troubleshoot and resolve customer desktop, server, and infrastructure-related issues Manage incoming support tickets, ensuring timely and efficient resolutions Working on more complex problems when necessary Monitor and manage backup jobs, addressing failures proactively Check More ❯
Computer Networking, Information Technology, Computer Science or a related technical field Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, WindowsServer 2008/2012 and other technologies (ie SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, WindowsMore ❯
