3rd Line Support Engineer
Paisley, Scotland, United Kingdom
JR United Kingdom
desire to make a difference Key Responsibilities: Act as the final technical escalation point, assisting with complex IT issues. Provide expert-level technical troubleshooting, diagnosis, and resolution. Support server infrastructure, networking, and cloud-based services. Work closely with 1st and 2nd line support teams, providing mentorship and technical guidance. Ensure timely resolution of critical IT service requests. Stay … updated on the latest technology trends and proactively improve our service offerings What We're Looking For: Proven 3rd line technical support experience in IT. Strong expertise in Windows Server, Active Directory, Networking (TCP/IP, DNS, DHCP, VPNs), and Cloud Services (Azure, Microsoft 365). Excellent problem-solving skills, able to handle high-pressure situations … experience in 3rd Line IT Support, acting as a point of technical escalation in a Managed Service Provider (MSP) environment. Expert-level proficiency in IT systems administration, including: Windows Server (2016, 2019, 2022) – Active Directory, Group Policy, DNS, DHCP. Advanced Networking – Firewalls, VPNs, VLANs, TCP/IP, DNS, DHCP, SD-WAN, Wi-Fi security. More ❯
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