Senior Customer Analytics and Insight Manager
- Hiring Organisation
- Hunter Bond
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 80,000 Annual
contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat contact centre to improve customer experience, automation, operational efficient, insight generation, and cost reduction. This is a newly … brilliant opportunity! The following skills/experience is essential: Previous experience in Customer Analytics, Contact Centre Insight, or Operational Transformation. Strong understanding of AI, CRM, Data, QA, BOT, and Contact Centre technologies. Experience across Power BI/Tableau, and SQL. Excellent communication skills. Salary ...