Implementation Manager
- Location
- Birmingham, England, United Kingdom
Customer Success with complete runbooks, known-error records, and ownership clarity. Early customer adoption evidenced by usage, process compliance, and agreed success criteria. Skills & Experience Must ‐ Have Proven experience delivering end-to-end ERP or complex business system implementations. Strong business analysis and consultancy capability (process mapping, gap analysis … management with timely escalation. Excellent stakeholder communication from operational teams to executive level. Confident use of delivery tooling (plans, RAID, backlogs, test evidence) and analytical reporting. High standard of written documentation, numeracy, and attention to detail. Willingness to travel to customer sites, out-of-hours support during cutover. Nice ...