4 of 4 Remote Customer Support Manager Jobs

Complex, multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice … whilst championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from More ❯

Complex, multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice … whilst championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from More ❯

Complex, multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice … whilst championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from More ❯

of our parts. Committed to quality, our work positively impacts society. Fully remote since inception, we prioritise work-life balance, autonomy, flexibility, and environmental sustainability. The Role Being a Customer Support Manager at Bit Zesty means taking ownership of our support operations and providing excellent client service for their live digital products. It's about collaboration … attention to detail, analytical thinking, and reliability. Reporting to the Senior Project Manager, you will work closely with a culturally diverse team of developers, UX designers, and Project Managers. Key Responsibilities Ensure client happiness by prioritising and taking responsibility for issues and requests across multiple projects. Analyse client issues, document requirements, and define acceptance criteria. Collaborate with developers and … designers to resolve support issues. Communicate priorities, expectations, and budget constraints to the team. Test features to ensure deliverables meet client and quality standards. Monitor estimates vs. actuals and manage client expectations. Plan and oversee larger product improvements to meet deadlines. Write user stories, create estimates, and manage project boards. Identify risks, escalate issues, and produce incident reports. Ensure More ❯