Enterprise Architect Service Now
- Location
- Greater London, England, United Kingdom
architect defines howServiceNow integrates with the wider OSS/BSS and enterprise landscape, establishes configuration-over-customisation principles, instance and upgrade strategy, and data/CMDB governance, and champions the adoption of platform AI capabilities (e.g. Now Assist, predictive intelligence and intelligent automation). Designs are presented through … Predictive Intelligence, Virtual Agent, Flow Designer/Integration Hub) to enable intelligent automation and improved customer and operational outcomes. Own the CMDB architecture and data model, aligned with the Common Service Data Model (CSDM), ensuring a trusted, well-governed source of configuration and service data. Define discovery, service ...