Digital Service Desk Team Leader
- Hiring Organisation
- Randstad Technologies Recruitment
- Location
- Chelmsford, Essex, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £20 - £23/hour Negotiable
Title: Digital Service Desk Team Leader Location: Norwich or Chelmsford (Hybrid/Base options available) Job Type: 3-Month Contract (Full-time, 37.5 hours per week) Salary: Competitive (Dependent on Experience) About the Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee … trends, champion service improvement initiatives, and maintain the currency of team-authored knowledge bases. What We Are Looking For: Proven experience in a Team Leader, Supervisor, or Senior Analyst role within a busy IT Service Desk or Helpdesk environment. Strong knowledge of ITIL frameworks and ITSM/ESM ticketing systems. ...