14 of 14 Remote Remedy ITSM Jobs

such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting … hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise IT More ❯

service management principles. Leadership and team management skills. Excellent customer service and communication skills. Ability to manage multiple priorities and deliver results. Analytical and problem-solving skills. Proficiency in ITSM tools like ServiceNow or BMC Remedy. Understanding of the UK electricity market and regulations. Knowledge of cybersecurity and risk management in energy IT services. Familiarity with energy regulations and More ❯

Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a deep understanding of Smart … support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or … have: Smart Metering/Energy Industry Experience – Prior experience handling meter faults, connectivity issues, or technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with ServiceNow, Remedy, Zendesk, or industry-specific CRM/ticketing systems for efficient issue resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity issues, firmware updates, and common faults. More ❯

a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with. If you are seeking to further strengthen your ITSM technical knowledge in an environment based on excellence, then Join Us Now. How will your day look like: Provide enterprise level technical and functional support for Ivanti Enterprise Service … reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding … be able to work well with others as part of a team but at the same time able to work independently What skills are nice to have: Knowledge of ITSM, CMDB and ITIL business processes Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols Experience with troubleshooting Networking issues Strong troubleshooting/root cause isolation skills Familiarity with More ❯

a Service Management toolset - Jira/Remedy/ServiceNow etc. Who you'll be working with The Change & Release Analyst role is part of IT Service Management (ITSM), which is a team of 12 individuals. The ITSM Change & Release team consists of 1 Lead and 5 Change & Release Analysts who are entirely responsible for the Change More ❯

e.g., SCOM, Datadog). Proficiency in Shell script or PowerShell, SQL scripting, performance tuning, and optimization techniques. Experience with issue and change control tracking software (e.g., Remedy-ITSM, JIRA). Experience with database backup and recovery strategies and techniques as well as excellent troubleshooting and problem-solving skills. Strong communication and collaboration abilities to work effectively with More ❯

multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are … for the Change & Release Lead when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous More ❯

troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database and Server Technologies. More ❯

search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed … multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations … to ensure consistent, value-driven service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent More ❯

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy … team, you'll have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve … to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and integrations. Your More ❯

multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are … for the Change & Release Lead when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the More ❯

the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON . ServiceNow Developer certification is a plus . Experience with other ITSM software (BMC Remedy ITSM, HP, Landesk, etc.) . Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) . Micro-services architecture knowledge, enterprise integration More ❯

RACF, ACF2, and Top Secret Strong zOS knowledge Proficient in a coding language (ASM, REXX, SAS, or Python) CISSP preferred but not required Knowledge of ticketing system (Jira, Remedy, or Service-Now) Excellent oral & written communication skills BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair More ❯

knowledge ofRACF,ACF2, andTop Secret Strong zOS knowledge Proficient in a coding language (ASM, REXX, SAS, or Python) CISSP preferred but not required Knowledge of ticketing system (Jira, Remedy, or Service-Now) Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be More ❯