13 of 13 Remedy ITSM Jobs in the UK excluding London

also play a key role in troubleshooting, optimising performance, and integrating Remedy with other enterprise applications.Key Responsibilities:Design, develop, and customise BMC Remedy applications (workflows, forms, active links, filters)Configure and maintain ITSM modules including Incident, Problem, Change, and Asset ManagementTroubleshoot and resolve Remedy … workflows, integrations, and programming (e.g. JavaScript)Knowledge of cloud-based Remedy deploymentsBMC Remedy ITSM Certification desirableKeywords & Beneficial Experience:BMC Remedy, ITIL, JavaScript, Remedy Consultant, BMC Remedy ITSM Certification ...

ITIL service management processes. Experience across Service Desk, Incident, Problem, Change and Release Management. Strong knowledge of service management platforms such as ServiceNow, Remedy or similar tools. Experience producing and analysing service reports, KPIs and operational performance metrics. Advanced Excel reporting and analysis skills. Strong stakeholder management ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

completed to ensure estate is readyProduction and ownership of project/deployment planChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service NowManages the release process, deploying updates via Verdant1st point of escalationRecommends and manages updates and configurations to process and Verdant toolingUnderstands reporting data ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental ...

Serve as the initial contact for IT support via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service requests using the ITSM platform. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to second-line support or specialist teams, ensuring … client-focused approach. Solid understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

stakeholders. Produce clear testing documentation, evidence packs, and reports to support governance and assurance activities. Manage incidents, defects, and service requests using BMC Remedy . Contribute to continuous improvement initiatives across testing processes and quality assurance activities. Ensure compliance with Defence security policies, standards, and service management frameworks. … Defence environments. Strong understanding of software and systems testing methodologies. Experience producing structured test documentation and execution evidence. Hands-on experience using BMC Remedy for incident management, defect tracking, or service management activities. Excellent analytical and troubleshooting skills. Ability to work effectively within multi-disciplinary technical teams. Strong ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...

multiple clients. Strong knowledge of SLAs, incident management, ITIL and service governance . Experience working within cloud/modern IT environments . Experience with ITSM/PSA platforms such as ServiceNow or Remedy . Excellent communication and stakeholder management skills. Calm under pressure, highly organised and commercially ...

pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee ...

IMAC support. Knowledge of standard software: Windows Office, O365, Google Suite Manage incidents and request tickets via an assigned queue in the customer's ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Document ...

Excellent written and verbal communication skills across all organisational levels. Ability to work a continuous 24x7x365 rotating shift pattern under pressure. Preferred Experience using ITSM ticketing platforms (e.g., ServiceNow, Remedy) and DCIM tools/standards. Competency in MS Office and service delivery/helpdesk applications. Previous experience ...