2 of 2 Remote Senior Service Desk Analyst Jobs

Weve partnered with one of the biggest Uk tech companies in their search for a Senior Service Desk analyst around the Leicester area. This opportunity would fast track you towards the managerial position as you are at a level of seniority with direct communication with the … step in your career and have the skill set that aligns with what is llisted waste no time and apply for this role immediatly. Senior Service Desk Analyist - Windows Server, Office 365, Active Directory, Networking - Leicester Oscar Associates (UK) Limited is acting as an Employment Agency in More ❯

is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions More ❯