Service Desk Analyst
Lincolnshire, Illinois, United States
Hybrid / WFH Options
Hybrid / WFH Options
Goodwill TalentBridge
level support. Additional responsibilities include and are not limited to the following: Monitor and maintain the support desk and client management tools Manage client software distribution, IT security, and updates Maintain client hardware and software Identify, diagnose, and resolve first and second level client issues Prepare technical … assigned LEVEL OF EXPERIENCE REQUIRED 3+ years of previous experience in an IT support/help desk role Proficiency with support desk tools and software distribution tools Strong knowledge of Windows desktop operating systems Ability to work independently while providing a high level of support to end users … Ability to install and troubleshoot software systems and hardware Proficiency with MS productivity apps, cloud computing, cybersecurity, and asset management Knowledge of ITSM/ITIL Excellent communication skills and the ability to explain technical concepts to technical and non-technical audiences Ability to work after hours as needed Bachelor More ❯
Employment Type: Permanent
Salary: USD Annual
Posted: