Customer Success
- Location
- Greater London, England, United Kingdom
DEXOps as the foundation: Identify embedded workflows that drive real operational change Conduct discovery sessions to understand customer processes, pain points, and dependencies Design workflow transformations that complement how the customer operates IT Drive implementation and change management to ensure adoption and operational improvements Secure executive sponsorship and named ownership … each workflow Execute Quarterly Customer Health Reviews Facilitate structured quarterly conversations with customer stakeholders to assess effectiveness. The review maps organisational dependencies and assigns named accountable owners to critical workflows. Prepare and facilitate the quarterly review with customer IT leadership Build the breakage inventory (technical and political map of downstream ...