Customer Service team, setting clear service standards, KPIs and performance targets - Drive improvements across customer service processes, procedures and systems, including CRM, helpdesk and workflow automation - Oversee customer enquiries, order processing, technical queries and escalated complaints, ensuring a high standard of service - Monitor customer feedback, service data and performance metrics … coaching, developing and managing performance - Confident using CRM systems, order processing platforms and customer support tools, ideally including Business Central or Dynamics - Experience with workflow automation, KPI reporting and using data to drive improvements - Excellent communication, problem-solving and organisational skills, with the ability to manage complex customer escalations - Experience ...