2 of 2 Workload Management Jobs in the North of England

and maintenance of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning. Incident management and root cause analysis with preventive measures. Implementation of security best practices and compliance monitoring. Design and execution of disaster recovery and business continuity plans. Automation and orchestration using … of new partner firms, including IT due diligence and remediation planning. Provision of quality 3rd line technical support and escalation handling. Accurate issue tracking and resolution documentation. Time and workload management across multiple incidents. Occasional travel and out-of-hours work for deployments and integrations. Execution of live changes via approved change management procedures. Mentoring and guidance … to users and colleagues. Relationship management with third-party service providers. Ownership of incidents and requests, escalating when necessary. Job Requirements: Exceptional customer service skills. Minimum 3 years’ experience in a similar role. Full UK driving licence with business insurance. Strong workload management and prioritisation skills. Logical and thorough fault-finding and troubleshooting abilities. ITIL awareness. Technical More ❯

role, providing technical assistance to end-users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data … sensitivity. (Desirable) Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service More ❯