Period
to 17 December 2017

The following table provides summary statistics for permanent job vacancies advertised in Leicester with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 17 December 2017 with a comparison to the same period in the previous 2 years.

Customer-Centric
Leicestershire > Leicester
6 months to
17 Dec 2017
Same period 2016 Same period 2015
Rank 64 90 80
Rank change year-on-year +26 -10 -
Permanent jobs citing Customer-Centricity 3 4 2
As % of all permanent IT jobs advertised in Leicester 0.50% 0.48% 0.24%
As % of the Processes & Methodologies category 0.57% 0.54% 0.27%
Number of salaries quoted 3 4 2
Leicester median annual salary £30,000 £55,000 £36,000
Median salary % change year-on-year -45.45% +52.78% -
10th Percentile £28,600 £51,500 £34,000
90th Percentile £42,694 £55,000 £38,000
Leicestershire median annual salary £29,500 £55,000 £36,000
% change year-on-year -46.36% +52.78% +9.34%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Leicester with a requirement for process or methodology skills.

All Process and Methodology Skills
Leicester
Permanent vacancies with a requirement for process or methodology skills 529 744 740
As % of all permanent IT jobs advertised in Leicester 88.76% 88.57% 89.16%
Number of salaries quoted 479 693 622
Leicester median annual salary £37,500 £41,500 £41,125
Median salary % change year-on-year -9.64% +0.91% +2.81%
10th Percentile £26,250 £26,250 £22,525
90th Percentile £56,250 £53,750 £60,000
Leicestershire median annual salary £37,500 £42,500 £40,000
% change year-on-year -11.76% +6.25% -

Customer-Centricity
Job Vacancy Trend in Leicester

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Leicester.

Job vacancy trend for Customer-Centricity in Leicester

Customer-Centricity
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in Leicester.

Salary trend for Customer-Centricity in Leicester

Customer-Centricity
Salary Histogram in Leicester

The salary distribution of IT jobs citing Customer-Centricity in Leicester over the 6 months to 17 December 2017.

Salary histogram for Customer-Centricity in Leicester

For the 6 months to 17 December 2017, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leicester region with a requirement for Customer-Centricity.

1 2 (66.67%) SQL Server
1 2 (66.67%) ITIL
1 2 (66.67%) Windows
1 2 (66.67%) CRM
1 2 (66.67%) LAN
1 2 (66.67%) WAN
1 2 (66.67%) SLA
1 2 (66.67%) PCI DSS
1 2 (66.67%) SolarWinds
1 2 (66.67%) vSphere
1 2 (66.67%) Service Desk Management
1 2 (66.67%) Windows Server
1 2 (66.67%) Customer-Centric Approach
1 2 (66.67%) VMware
1 2 (66.67%) Statistics
2 1 (33.33%) Lean Six Sigma
2 1 (33.33%) Agile Software Development
2 1 (33.33%) Business Analysis
2 1 (33.33%) Collaborative Working
2 1 (33.33%) Six Sigma
2 1 (33.33%) Management Information System
2 1 (33.33%) Stakeholder Management

Customer-Centricity
Co-occurring IT Skills in Leicester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 2 (66.67%) LAN
1 2 (66.67%) WAN
Database & Business Intelligence
1 2 (66.67%) SQL Server
Job Titles
1 2 (66.67%) Service Desk Team Leader
1 2 (66.67%) Team Leader
Miscellaneous
1 1 (33.33%) Management Information System
Operating Systems
1 2 (66.67%) Windows
1 2 (66.67%) Windows Server
Processes & Methodologies
1 2 (66.67%) CRM
1 2 (66.67%) Customer-Centric Approach
1 2 (66.67%) ITIL
1 2 (66.67%) Service Desk Management
1 2 (66.67%) Statistics
2 1 (33.33%) Agile Software Development
2 1 (33.33%) Business Analysis
2 1 (33.33%) Collaborative Working
2 1 (33.33%) Lean Six Sigma
2 1 (33.33%) Six Sigma
2 1 (33.33%) Stakeholder Management
Quality Assurance & Compliance
1 2 (66.67%) PCI DSS
1 2 (66.67%) SLA
System Software
1 2 (66.67%) vSphere
Vendors
1 2 (66.67%) SolarWinds
1 2 (66.67%) VMware