Period
to 19 November 2017

The median annual salary for a 2nd Line Support Manager was £40,000 in advertised job vacancies in London during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Manager
England > London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 833 844 914
Rank change year-on-year +11 +70 +12
Permanent jobs requiring a 2nd Line Support Manager 11 7 10
As % of all permanent IT jobs advertised in London 0.015% 0.009% 0.011%
As % of the Job Titles category 0.016% 0.010% 0.012%
Number of salaries quoted 11 7 9
London median annual salary £40,000 £45,000 £32,500
Median salary % change year-on-year -11.11% +38.46% -55.17%
10th Percentile £37,500 £36,250 £27,625
90th Percentile £62,500 £77,500 £44,000
England median annual salary £40,000 £45,000 £37,500
% change year-on-year -11.11% +20.00% -11.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70426 72444 85501
% of permanent IT jobs with a recognized job title 94.33% 95.96% 96.00%
Number of salaries quoted 55326 62571 72563
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Manager
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Manager in London

2nd Line Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Manager in London.

Salary trend for 2nd Line Support Manager in London

2nd Line Support Manager
Salary Histogram in London

The salary distribution of IT jobs citing 2nd Line Support Manager in London over the 6 months to 19 November 2017.

Salary histogram for 2nd Line Support Manager in London

2nd Line Support Manager Skill Set
Top 28 Co-occurring IT Skills in London

For the 6 months to 19 November 2017, 2nd Line Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 2nd Line Support Manager in the job title.

1 8 (72.73%) Microsoft Certification
2 7 (63.64%) Cisco Certification
2 7 (63.64%) MCP
2 7 (63.64%) MCSE
2 7 (63.64%) SQL Server
2 7 (63.64%) CCNA
2 7 (63.64%) Active Directory
2 7 (63.64%) Degree
2 7 (63.64%) Mathematics
2 7 (63.64%) Physics
2 7 (63.64%) Computer Science
3 4 (36.36%) ITIL
4 3 (27.27%) ITIL Certification
4 3 (27.27%) Stakeholder Management
4 3 (27.27%) Problem Management
5 1 (9.09%) Resource Allocation
5 1 (9.09%) ServiceNow
5 1 (9.09%) People Management
5 1 (9.09%) Application Packaging
5 1 (9.09%) ISO/IEC 20000
5 1 (9.09%) CCENT
5 1 (9.09%) VMware
5 1 (9.09%) Service Management
5 1 (9.09%) Sarbanes-Oxley
5 1 (9.09%) Oracle
5 1 (9.09%) Citrix
5 1 (9.09%) MCSA
5 1 (9.09%) Cisco

2nd Line Support Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Database & Business Intelligence
1 7 (63.64%) SQL Server
Miscellaneous
1 7 (63.64%) Computer Science
Processes & Methodologies
1 7 (63.64%) Mathematics
1 7 (63.64%) Physics
2 4 (36.36%) ITIL
3 3 (27.27%) Problem Management
3 3 (27.27%) Stakeholder Management
4 1 (9.09%) Application Packaging
4 1 (9.09%) People Management
4 1 (9.09%) Resource Allocation
4 1 (9.09%) Service Management
Qualifications
1 8 (72.73%) Microsoft Certification
2 7 (63.64%) CCNA
2 7 (63.64%) Cisco Certification
2 7 (63.64%) Degree
2 7 (63.64%) MCP
2 7 (63.64%) MCSE
3 3 (27.27%) ITIL Certification
4 1 (9.09%) CCENT
4 1 (9.09%) MCSA
Quality Assurance & Compliance
1 1 (9.09%) ISO/IEC 20000
1 1 (9.09%) Sarbanes-Oxley
System Software
1 7 (63.64%) Active Directory
Vendors
1 1 (9.09%) Cisco
1 1 (9.09%) Citrix
1 1 (9.09%) Oracle
1 1 (9.09%) ServiceNow
1 1 (9.09%) VMware