Service Desk Team Leader Job Trends in Norwich

Service Desk Team Lead
Norfolk > Norwich

The median Service Desk Team Lead salary in Norwich is £34,000 per year, according to job vacancies posted during the 6 months leading to 17 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Mar 2026
Same period 2025 Same period 2024
Rank 30 - -
Rank change year-on-year - - -
Permanent jobs requiring a Service Desk Team Leader 1 0 0
As % of all permanent jobs in Norwich 0.49% - -
As % of the Job Titles category 0.50% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £33,000 - -
Median annual salary (50th Percentile) £34,000 - -
75th Percentile £35,000 - -
90th Percentile - - -
Norfolk median annual salary £34,000 - -

All Permanent IT Job Roles
Norwich

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Norwich. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Norwich with a recognized job title 202 115 336
% of permanent jobs with a recognized job title 99.51% 100.00% 92.56%
Number of salaries quoted 135 72 280
10th Percentile £25,500 £27,950 £25,975
25th Percentile £35,000 £29,000 £29,000
Median annual salary (50th Percentile) £45,000 £32,500 £40,000
Median % change year-on-year +38.46% -18.75% -2.44%
75th Percentile £58,750 £59,688 £52,500
90th Percentile £67,250 £67,350 £60,000
Norfolk median annual salary £40,000 £32,500 £40,000
% change year-on-year +23.08% -18.75% -5.88%

Service Desk Team Leader
Job Vacancy Trend in Norwich

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Team Leader' in the job title relative to all permanent IT jobs advertised in Norwich.

Service Desk Team Leader job vacancy trend in Norwich

Service Desk Team Leader
Salary Trend in Norwich

Salary distribution trend for Service Desk Team Leader job vacancies in Norwich.

Salary distribution trend for Service Desk Team Leader job vacancies in Norwich

Service Desk Team Leader Skill Set
Top 24 Co-Occurring Skills & Capabilities in Norwich

For the 6 months to 17 March 2026, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Norwich region featuring Service Desk Team Leader in the job title.

1 1 (100.00%) 4G
1 1 (100.00%) Active Directory
1 1 (100.00%) CCNA
1 1 (100.00%) Cisco Certification
1 1 (100.00%) Customer Service
1 1 (100.00%) DBS Check
1 1 (100.00%) Degree
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) IMAP
1 1 (100.00%) MCSE
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Certification
1 1 (100.00%) Microsoft Exchange
1 1 (100.00%) Microsoft Office
1 1 (100.00%) POP3
1 1 (100.00%) SMTP
1 1 (100.00%) TCP/IP
1 1 (100.00%) Time Management
1 1 (100.00%) VoIP
1 1 (100.00%) Wi-Fi
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server

Service Desk Team Leader Skill Set
Co-Occurring Skills & Capabilities in Norwich by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) Microsoft Exchange
Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) 4G
1 1 (100.00%) DHCP
1 1 (100.00%) DNS
1 1 (100.00%) IMAP
1 1 (100.00%) POP3
1 1 (100.00%) SMTP
1 1 (100.00%) TCP/IP
1 1 (100.00%) VoIP
1 1 (100.00%) Wi-Fi
General
1 1 (100.00%) Organisational Skills
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) Self-Motivation
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Time Management
Qualifications
1 1 (100.00%) CCNA
1 1 (100.00%) Cisco Certification
1 1 (100.00%) DBS Check
1 1 (100.00%) Degree
1 1 (100.00%) MCSE
1 1 (100.00%) Microsoft Certification
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) Microsoft