1st/2nd Line Support Analyst Job Trends in Oxford

1st/2nd Line Support Analyst
Oxfordshire > Oxford

The median 1st/2nd Line Support Analyst salary in Oxford is £32,500 per year, according to job vacancies posted during the 6 months leading to 19 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Apr 2026
Same period 2025 Same period 2024
Rank 39 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st/2nd Line Support Analyst 2 0 0
As % of all permanent jobs in Oxford 0.45% - -
As % of the Job Titles category 0.47% - -
Number of salaries quoted 2 0 0
10th Percentile - - -
25th Percentile £31,250 - -
Median annual salary (50th Percentile) £32,500 - -
75th Percentile £33,750 - -
90th Percentile - - -
Oxfordshire median annual salary £30,000 - £31,500
% change year-on-year - - -3.08%

All Permanent IT Job Roles
Oxford

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Oxford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Oxford with a recognized job title 424 216 624
% of permanent jobs with a recognized job title 95.50% 92.31% 95.27%
Number of salaries quoted 279 123 475
10th Percentile £35,000 £36,500 £30,000
25th Percentile £50,000 £48,500 £38,875
Median annual salary (50th Percentile) £60,000 £60,000 £52,500
Median % change year-on-year - +14.29% -2.78%
75th Percentile £80,000 £75,625 £64,250
90th Percentile £95,000 £95,000 £75,000
Oxfordshire median annual salary £55,000 £55,000 £47,500
% change year-on-year - +15.79% -5.00%

1st/2nd Line Support Analyst
Job Vacancy Trend in Oxford

Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Analyst' in the job title relative to all permanent IT jobs advertised in Oxford.

1st/2nd Line Support Analyst job vacancy trend in Oxford

1st/2nd Line Support Analyst
Salary Trend in Oxford

Salary distribution trend for 1st/2nd Line Support Analyst job vacancies in Oxford.

Salary distribution trend for 1st/2nd Line Support Analyst job vacancies in Oxford

1st/2nd Line Support Analyst Skill Set
Top 10 Co-Occurring Skills & Capabilities in Oxford

For the 6 months to 19 April 2026, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Oxford region featuring 1st/2nd Line Support Analyst in the job title.

1 2 (100.00%) A+ Certification
1 2 (100.00%) Computer Science
1 2 (100.00%) Customer Service
1 2 (100.00%) Degree
1 2 (100.00%) Microsoft
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Microsoft Certification
1 2 (100.00%) Microsoft Office
1 2 (100.00%) Problem-Solving
1 2 (100.00%) Windows

1st/2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Oxford by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 2 (100.00%) Microsoft Office
Cloud Services
1 2 (100.00%) Microsoft 365
General
1 2 (100.00%) Social Skills
Operating Systems
1 2 (100.00%) Windows
Processes & Methodologies
1 2 (100.00%) Computer Science
1 2 (100.00%) Customer Service
1 2 (100.00%) Problem-Solving
Qualifications
1 2 (100.00%) A+ Certification
1 2 (100.00%) Degree
1 2 (100.00%) Microsoft Certification
Vendors
1 2 (100.00%) Microsoft