Customer Service Jobs in Oxford

Customer Service
Oxfordshire > Oxford

The table below provides summary statistics for permanent job vacancies advertised in Oxford requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 18 33 14
Rank change year-on-year +15 -19 +20
Permanent jobs citing Customer Service 16 35 37
As % of all permanent jobs advertised in Oxford 7.77% 5.22% 8.37%
As % of the Processes & Methodologies category 8.08% 6.06% 8.77%
Number of salaries quoted 2 16 14
10th Percentile - £24,375 £24,800
25th Percentile - £29,688 £30,500
Median annual salary (50th Percentile) £40,000 £37,500 £32,000
Median % change year-on-year +6.67% +17.19% +28.51%
75th Percentile - £48,750 £44,375
90th Percentile - £62,500 £51,125
Oxfordshire median annual salary £60,000 £31,750 £31,250
% change year-on-year +88.98% +1.60% +2.46%

All Process and Methodology Skills
Oxford

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Oxford.

Permanent vacancies with a requirement for process or methodology skills 198 578 422
As % of all permanent jobs advertised in Oxford 96.12% 86.14% 95.48%
Number of salaries quoted 111 424 242
10th Percentile £41,250 £29,300 £32,500
25th Percentile £51,500 £40,875 £42,563
Median annual salary (50th Percentile) £62,500 £52,500 £57,500
Median % change year-on-year +19.05% -8.70% -4.17%
75th Percentile £77,500 £65,000 £72,500
90th Percentile £95,000 £77,500 £85,000
Oxfordshire median annual salary £55,000 £50,000 £52,500
% change year-on-year +10.00% -4.76% -4.55%

Customer Service
Job Vacancy Trend in Oxford

Job postings citing Customer Service as a proportion of all IT jobs advertised in Oxford.

Job vacancy trend for Customer Service in Oxford

Customer Service
Salary Trend in Oxford

3-month moving average salary quoted in jobs citing Customer Service in Oxford.

Salary trend for Customer Service in Oxford

Customer Service
Co-occurring Skills and Capabilities in Oxford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (12.50%) Microsoft Office
Cloud Services
1 1 (6.25%) Azure
1 1 (6.25%) Entra ID
1 1 (6.25%) Microsoft 365
Communications & Networking
1 3 (18.75%) Wireless
2 2 (12.50%) DHCP
2 2 (12.50%) DNS
2 2 (12.50%) IP Telephony
2 2 (12.50%) TCP/IP
2 2 (12.50%) VLAN
2 2 (12.50%) Wi-Fi
3 1 (6.25%) LAN
3 1 (6.25%) WAN
3 1 (6.25%) WLAN
General
1 8 (50.00%) Manufacturing
2 3 (18.75%) Social Skills
3 2 (12.50%) Finance
Job Titles
1 8 (50.00%) Support Technician
1 8 (50.00%) Technical Support
2 2 (12.50%) Business Development Manager
2 2 (12.50%) Business Manager
2 2 (12.50%) Customer Engineer
2 2 (12.50%) Customer Service Engineer
2 2 (12.50%) Development Manager
3 1 (6.25%) 3rd Line Engineer
3 1 (6.25%) Lead
Miscellaneous
1 2 (12.50%) Video Conferencing
Operating Systems
1 3 (18.75%) Mac OS
1 3 (18.75%) Windows
2 2 (12.50%) Linux
3 1 (6.25%) Apple iOS
3 1 (6.25%) Windows 10
Processes & Methodologies
1 11 (68.75%) Service Delivery
2 8 (50.00%) Coaching
2 8 (50.00%) Customer Experience
2 8 (50.00%) Technical Analysis
3 2 (12.50%) Artificial Intelligence
3 2 (12.50%) Business Development
3 2 (12.50%) CRM
3 2 (12.50%) Information Security
4 1 (6.25%) Change Management
4 1 (6.25%) Computer Science
4 1 (6.25%) ITIL
4 1 (6.25%) Problem Management
4 1 (6.25%) Problem-Solving
4 1 (6.25%) Root Cause Analysis
Programming Languages
1 1 (6.25%) Python
Qualifications
1 8 (50.00%) NVQ Level 4
System Software
1 2 (12.50%) Hyper-V
2 1 (6.25%) Active Directory
Systems Management
1 1 (6.25%) Microsoft Intune
Vendors
1 3 (18.75%) Microsoft
2 2 (12.50%) Aruba
2 2 (12.50%) HP
3 1 (6.25%) Apple