Customer Service Advisor Job Trends in Sunderland

Customer Service Adviser
Tyne and Wear > Sunderland

The median Customer Service Adviser salary in Sunderland is £25,087 per year, according to job vacancies posted during the 6 months leading to 20 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 Sep 2025
Same period 2024 Same period 2023
Rank 13 - -
Rank change year-on-year - - -
Permanent jobs requiring a Customer Service Advisor 3 0 0
As % of all permanent jobs advertised in Sunderland 4.69% - -
As % of the Job Titles category 5.00% - -
Number of salaries quoted 2 0 0
Median annual salary (50th Percentile) £25,087 - -
Tyne and Wear median annual salary £25,087 - -

All Permanent IT Job Vacancies
Sunderland

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Sunderland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Sunderland with a recognized job title 60 84 52
% of permanent jobs with a recognized job title 93.75% 98.82% 82.54%
Number of salaries quoted 29 66 28
10th Percentile £29,650 £35,000 £25,000
25th Percentile £39,331 £40,000 £26,419
Median annual salary (50th Percentile) £52,500 £50,000 £39,250
Median % change year-on-year +5.00% +27.39% -
75th Percentile £60,000 £60,000 £60,200
90th Percentile £65,000 £67,500 £72,500
Tyne and Wear median annual salary £45,000 £45,000 £52,500
% change year-on-year - -14.29% -

Customer Service Advisor
Job Vacancy Trend in Sunderland

Job postings that featured Customer Service Advisor in the job title as a proportion of all IT jobs advertised in Sunderland.

Job vacancy trend for Customer Service Advisor in Sunderland

Customer Service Advisor Skill Set
Top 6 Co-occurring Skills and Capabilities in Sunderland

For the 6 months to 20 September 2025, Customer Service Advisor job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Sunderland region featuring Customer Service Advisor in the job title.

1 3 (100.00%) Broadband
1 3 (100.00%) BT
1 3 (100.00%) Customer Service
2 2 (66.67%) Games
2 2 (66.67%) Banking
2 2 (66.67%) Problem-Solving

Customer Service Advisor Skill Set
Co-occurring Skills and Capabilities in Sunderland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 3 (100.00%) Broadband
General
1 2 (66.67%) Banking
1 2 (66.67%) Games
Processes & Methodologies
1 3 (100.00%) Customer Service
2 2 (66.67%) Problem-Solving
Vendors
1 3 (100.00%) BT