Period
to 9 December 2019

The median annual salary for a 1st Line Support Manager was £33,250 in advertised job vacancies during the 6 months to 9 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Manager
UK
6 months to
9 Dec 2019
Same period 2018 Same period 2017
Rank 1043 1147 1218
Rank change year-on-year +104 +71 +6
Permanent jobs requiring a 1st Line Support Manager 2 1 4
As % of all permanent IT jobs advertised in the UK 0.001% 0.001% 0.002%
As % of the Job Titles category 0.002% 0.001% 0.002%
Number of salaries quoted 2 1 3
UK median annual salary £33,250 £46,500 £30,000
Median salary % change year-on-year -28.49% +55.00% +15.38%
10th Percentile £29,275 £45,750 £27,000
90th Percentile £37,825 £47,250 £49,800
UK excluding London median annual salary £29,000 - £30,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 127,923 152,377 171,447
% of permanent IT jobs with a recognized job title 95.65% 95.88% 96.06%
Number of salaries quoted 102,496 122,434 137,810
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Manager
Job Vacancy Trend

Job postings that featured 1st Line Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Manager in the UK

1st Line Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Manager.

Salary trend for 1st Line Support Manager in the UK

1st Line Support Manager
Top 4 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Manager within the UK over the 6 months to 9 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +105 2 £33,250 -28.49% 1
London +65 1 £37,500 -19.35%
South East - 1 £29,000 - 1
UK excluding London - 1 £29,000 - 1

1st Line Support Manager Skill Set
Top 10 Co-occurring IT Skills

For the 6 months to 9 December 2019, 1st Line Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Manager in the job title.

1 2 (100.00%) Windows
1 2 (100.00%) Office 365
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows Server
2 1 (50.00%) DHCP
2 1 (50.00%) DNS
2 1 (50.00%) Active Directory
2 1 (50.00%) ITSM
2 1 (50.00%) Microsoft Office
2 1 (50.00%) ITIL

1st Line Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (50.00%) Microsoft Office
Cloud Services
1 2 (100.00%) Office 365
Communications & Networking
1 1 (50.00%) DHCP
1 1 (50.00%) DNS
Operating Systems
1 2 (100.00%) Windows
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows Server
Processes & Methodologies
1 1 (50.00%) ITIL
1 1 (50.00%) ITSM
System Software
1 1 (50.00%) Active Directory