Period
to 14 April 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Identification skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Identification over the 6 months to 14 April 2021 with a comparison to the same period in the previous 2 years.

Customer Identification
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 847 979 1122
Rank change year-on-year +132 +143 +72
Permanent jobs citing Customer Identification 2 1 1
As % of all permanent jobs advertised in the UK 0.002% 0.001% 0.001%
As % of the Processes & Methodologies category 0.003% 0.001% 0.001%
Number of salaries quoted 2 1 0
Median annual salary (50th Percentile) £65,000 £22,750 -
Median % change year-on-year +185.71% - -
UK excluding London median annual salary £65,000 - -

Customer Identification is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 77,007 104,259 137,511
As % of all permanent IT jobs advertised in the UK 92.48% 92.17% 92.30%
Number of salaries quoted 59,280 83,736 109,325
10th Percentile £32,500 £31,250 £30,000
25th Percentile £41,250 £40,000 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £72,500 £70,000
90th Percentile £90,000 £90,000 £85,000
UK excluding London median annual salary £48,750 £47,500 £45,000
% change year-on-year +2.63% +5.56% -

Customer Identification
Job Vacancy Trend

Job postings citing Customer Identification as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Identification in the UK

Customer Identification
Salary Trend

3-month moving average salary quoted in jobs citing Customer Identification.

Salary trend for Customer Identification in the UK

Customer Identification
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Identification within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +150 2 £65,000 +185.71%
London +120 1 £65,000 +185.71%
Work from Home - 1 £65,000 -
East of England - 1 £65,000 -
UK excluding London - 1 £65,000 -

For the 6 months to 14 April 2021, IT jobs citing Customer Identification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer Identification.

1 2 (100.00%) Service Delivery
1 2 (100.00%) Change Management
1 2 (100.00%) ITSM
1 2 (100.00%) SC Cleared
1 2 (100.00%) Security Cleared
1 2 (100.00%) ITIL V3
1 2 (100.00%) Analytical Skills
1 2 (100.00%) Escalation Management
1 2 (100.00%) ITIL
1 2 (100.00%) Service Delivery Management
1 2 (100.00%) Proactive Management
2 1 (50.00%) Decision-Making
2 1 (50.00%) Service Management
2 1 (50.00%) Customer Requirements

Customer Identification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Job Titles
1 2 (100.00%) Delivery Manager
1 2 (100.00%) Service Delivery Manager
1 2 (100.00%) Service Manager
Miscellaneous
1 2 (100.00%) Analytical Skills
Processes & Methodologies
1 2 (100.00%) Change Management
1 2 (100.00%) Escalation Management
1 2 (100.00%) ITIL
1 2 (100.00%) ITIL V3
1 2 (100.00%) ITSM
1 2 (100.00%) Proactive Management
1 2 (100.00%) Service Delivery
1 2 (100.00%) Service Delivery Management
2 1 (50.00%) Customer Requirements
2 1 (50.00%) Decision-Making
2 1 (50.00%) Service Management
Qualifications
1 2 (100.00%) SC Cleared
1 2 (100.00%) Security Cleared