The median annual salary for a Help Desk Assistant was £21,000 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Help Desk Assistant
UK
Rank 854 939 957
Rank change year-on-year +85 +18  
Permanent jobs requiring a Help Desk Assistant 3 9 2
As % of all permanent IT jobs advertised in the UK 0.004% 0.009% 0.002%
As % of the Job Titles category 0.004% 0.009% 0.002%
Number of salaries quoted 2 9 2
Median salary £21,000 £21,210 £30,500
Median salary % change year-on-year -0.99% -30.45%  
UK excluding London median salary £21,000 £21,210 £30,500
% change year-on-year -0.99% -30.45%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Assistant
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Assistant in the job title.

Job vacancy trend for Help Desk Assistant in the UK

Help Desk Assistant
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Assistant.

Salary trend for Help Desk Assistant in the UK

Help Desk Assistant
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Assistant within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +96 3 £21,000 -3.16%
South East +55 1 - -
Surrey +37 1 - -
Redhill +2 1 - -
North Yorkshire - 1 £21,000 -
Bristol - 1 £21,000 -
Yorkshire - 1 £21,000 -
South West - 1 £21,000 -
Harrogate - 1 £21,000 -

Help Desk Assistant Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, Help Desk Assistant job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Assistant in the job title.

1 6 (75.00%) MS Excel
2 5 (62.50%) Microsoft
2 5 (62.50%) Active Directory
3 4 (50.00%) MS Office
3 4 (50.00%) Windows
4 3 (37.50%) Legal
4 3 (37.50%) Document Management
5 2 (25.00%) LAN
5 2 (25.00%) WAN
6 1 (12.50%) Firewall
6 1 (12.50%) Telecoms
6 1 (12.50%) Finance
6 1 (12.50%) Citrix
6 1 (12.50%) Ariba
6 1 (12.50%) Terminal Services
6 1 (12.50%) TCP/IP
6 1 (12.50%) VPN
6 1 (12.50%) CRM
6 1 (12.50%) SharePoint
6 1 (12.50%) Asset Management
6 1 (12.50%) MS PowerPoint
6 1 (12.50%) Smartphone
6 1 (12.50%) VLAN
6 1 (12.50%) Degree
6 1 (12.50%) Computer Science
6 1 (12.50%) Time Management
6 1 (12.50%) PowerShell
6 1 (12.50%) Windows Server 2008
6 1 (12.50%) Data Entry
6 1 (12.50%) SQL

Help Desk Assistant Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) SharePoint
Applications
1 6 (75.00%) MS Excel
2 4 (50.00%) MS Office
3 1 (12.50%) MS PowerPoint
Business Applications
1 1 (12.50%) Sage X3
Cloud Services
1 1 (12.50%) Office 365
Communications & Networking
1 2 (25.00%) LAN
1 2 (25.00%) WAN
2 1 (12.50%) Firewall
2 1 (12.50%) TCP/IP
2 1 (12.50%) VLAN
2 1 (12.50%) VPN
General
1 3 (37.50%) Legal
2 1 (12.50%) Finance
2 1 (12.50%) Telecoms
Miscellaneous
1 1 (12.50%) Analytical Skills
1 1 (12.50%) Computer Science
1 1 (12.50%) Driving Licence
1 1 (12.50%) Smartphone
Operating Systems
1 4 (50.00%) Windows
2 1 (12.50%) Windows Server 2008
2 1 (12.50%) Windows Server 2012
Processes & Methodologies
1 3 (37.50%) Document Management
2 1 (12.50%) Asset Management
2 1 (12.50%) CRM
2 1 (12.50%) Data Entry
2 1 (12.50%) Software Asset Management
2 1 (12.50%) Time Management
Programming Languages
1 1 (12.50%) PowerShell
1 1 (12.50%) SQL
Qualifications
1 1 (12.50%) Degree
System Software
1 5 (62.50%) Active Directory
2 1 (12.50%) Terminal Services
Vendors
1 5 (62.50%) Microsoft
2 1 (12.50%) Ariba
2 1 (12.50%) Citrix