Period
to 21 November 2017

The median annual salary for an ICT Support Technician was £23,500 in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

ICT Support Technician
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 1189 1218 1285
Rank change year-on-year +29 +67 +5
Permanent jobs requiring an ICT Support Technician 17 25 16
As % of all permanent IT jobs advertised in the UK 0.009% 0.013% 0.007%
As % of the Job Titles category 0.010% 0.014% 0.008%
Number of salaries quoted 17 21 15
UK median annual salary £23,500 £23,000 £20,000
Median salary % change year-on-year +2.17% +15.00% +7.55%
10th Percentile £21,625 £18,000 £18,250
90th Percentile £29,250 £24,250 £23,750
UK excluding London median annual salary £23,500 £23,000 £20,000
% change year-on-year +2.17% +15.00% +15.94%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173309 182267 209632
% of permanent IT jobs with a recognized job title 95.79% 96.49% 96.46%
Number of salaries quoted 139088 152628 174119
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

ICT Support Technician
Job Vacancy Trend

Job postings that featured ICT Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for ICT Support Technician in the UK

ICT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ICT Support Technician.

Salary trend for ICT Support Technician in the UK

ICT Support Technician
Salary Histogram

The salary distribution of IT jobs citing ICT Support Technician over the 6 months to 21 November 2017.

Salary histogram for ICT Support Technician in the UK

ICT Support Technician
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ICT Support Technician within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 17 £23,500 +2.17% 2
UK excluding London +20 16 £23,500 +2.17% 2
South East +43 5 £23,500 +2.17%
South West - 5 £23,500 -
Midlands +37 4 £23,500 +30.56%
East Midlands +40 3 £23,500 +30.56%
East of England +2 2 £23,250 +1.09% 1
London +20 1 £40,000 +73.91%
West Midlands +16 1 £19,520 -

ICT Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, ICT Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring ICT Support Technician in the job title.

1 14 (82.35%) Windows
2 13 (76.47%) Active Directory
3 9 (52.94%) Microsoft
4 8 (47.06%) DBS Check
5 7 (41.18%) Office 365
5 7 (41.18%) Microsoft Office
5 7 (41.18%) ITIL
6 4 (23.53%) Windows Server
6 4 (23.53%) Apple
6 4 (23.53%) Wireless
7 3 (17.65%) DHCP
7 3 (17.65%) Hardware Maintenance
8 2 (11.76%) Windows Server 2012
8 2 (11.76%) Windows 10
8 2 (11.76%) ITIL V3
8 2 (11.76%) DNS
8 2 (11.76%) SAN
8 2 (11.76%) Microsoft Certification
8 2 (11.76%) MCSE
8 2 (11.76%) MS Exchange
8 2 (11.76%) VMware
8 2 (11.76%) Hyper-V
9 1 (5.88%) Windows 7
9 1 (5.88%) Microsoft Azure
9 1 (5.88%) Amazon AWS
9 1 (5.88%) vSphere
9 1 (5.88%) Google
9 1 (5.88%) VLAN
9 1 (5.88%) Degree
9 1 (5.88%) WSUS

ICT Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) MS Exchange
2 1 (5.88%) Exchange Server 2013
Applications
1 7 (41.18%) Microsoft Office
Cloud Services
1 7 (41.18%) Office 365
2 1 (5.88%) Amazon AWS
2 1 (5.88%) G Suite
2 1 (5.88%) Microsoft Azure
Communications & Networking
1 4 (23.53%) Wireless
2 3 (17.65%) DHCP
3 2 (11.76%) DNS
3 2 (11.76%) SAN
4 1 (5.88%) Internet
4 1 (5.88%) LAN
4 1 (5.88%) SMS
4 1 (5.88%) TCP/IP
4 1 (5.88%) VLAN
4 1 (5.88%) WAN
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
Miscellaneous
1 1 (5.88%) VLE
Operating Systems
1 14 (82.35%) Windows
2 4 (23.53%) Windows Server
3 2 (11.76%) Windows 10
3 2 (11.76%) Windows Server 2012
4 1 (5.88%) Android
4 1 (5.88%) Windows 7
4 1 (5.88%) Windows 8
4 1 (5.88%) Windows Server 2008
Processes & Methodologies
1 7 (41.18%) ITIL
2 3 (17.65%) Hardware Maintenance
3 2 (11.76%) ITIL V3
4 1 (5.88%) Coaching
4 1 (5.88%) Configuration Management
4 1 (5.88%) Continuous Improvement
4 1 (5.88%) Cybersecurity
4 1 (5.88%) Data Protection
4 1 (5.88%) Kalman Filter
4 1 (5.88%) Mentoring
4 1 (5.88%) People Management
4 1 (5.88%) Problem Management
4 1 (5.88%) Project Management
Programming Languages
1 1 (5.88%) PowerShell
Qualifications
1 8 (47.06%) DBS Check
2 2 (11.76%) MCSE
2 2 (11.76%) Microsoft Certification
3 1 (5.88%) A+ Certification
3 1 (5.88%) Degree
3 1 (5.88%) MCP
3 1 (5.88%) MCSA
System Software
1 13 (76.47%) Active Directory
2 2 (11.76%) Hyper-V
3 1 (5.88%) VMware Infrastructure
3 1 (5.88%) vSphere
Systems Management
1 1 (5.88%) Backup Exec
1 1 (5.88%) WSUS
Vendors
1 9 (52.94%) Microsoft
2 4 (23.53%) Apple
3 2 (11.76%) VMware
4 1 (5.88%) Google
4 1 (5.88%) Sophos