Technical Support Officer Jobs

Technical Support Officer
UK

The median Technical Support Officer salary in the UK is £36,032 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 854 966 1194
Rank change year-on-year +112 +228 -304
Permanent jobs requiring a Technical Support Officer 40 23 2
As % of all permanent jobs advertised in the UK 0.041% 0.022% 0.001%
As % of the Job Titles category 0.043% 0.024% 0.001%
Number of salaries quoted 35 15 2
10th Percentile £22,800 - £27,125
25th Percentile £30,240 £25,004 £28,438
Median annual salary (50th Percentile) £36,032 £26,631 £31,250
Median % change year-on-year +35.30% -14.78% +8.95%
75th Percentile £42,500 £30,978 £33,438
90th Percentile £45,000 - £34,375
UK excluding London median annual salary £36,032 £26,631 £27,500
% change year-on-year +35.30% -3.16% -4.12%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,894 96,310 147,847
% of permanent jobs with a recognized job title 94.63% 91.58% 96.06%
Number of salaries quoted 66,756 60,420 85,018
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,923 £60,000 £60,000
Median % change year-on-year -11.80% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Technical Support Officer
Job Vacancy Trend

Job postings that featured Technical Support Officer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Officer in the UK

Technical Support Officer
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Officer.

Salary trend for Technical Support Officer in the UK

Technical Support Officer
Salary Histogram

Salary distribution for jobs citing Technical Support Officer over the 6 months to 25 April 2024.

Salary histogram for Technical Support Officer in the UK

Technical Support Officer
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Officer within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +26 40 £36,032 +35.30% 5
England +126 39 £36,032 +35.30% 5
North of England +45 18 £42,500 +52.09% 3
North West +14 16 £45,000 +61.03% 2
South East - 14 £36,032 -
Work from Home +98 7 £32,500 +22.04% 1
South West -18 5 - - 2
Midlands +7 2 £30,481 +14.46%
Yorkshire - 2 £24,000 - 1
East Midlands - 2 £30,481 -
Scotland - 1 £22,000 -

Technical Support Officer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, Technical Support Officer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Officer in the job title.

1 12 (30.00%) Microsoft
2 10 (25.00%) Microsoft Office
3 6 (15.00%) Problem-Solving
3 6 (15.00%) Social Skills
4 5 (12.50%) Low-Code
4 5 (12.50%) Customer Experience
4 5 (12.50%) Customer Service
4 5 (12.50%) Azure Certification
4 5 (12.50%) Virtual Desktop
4 5 (12.50%) Continuous Improvement
4 5 (12.50%) Microsoft 365
4 5 (12.50%) Microsoft Intune
4 5 (12.50%) Remote Desktop
4 5 (12.50%) Fintech
4 5 (12.50%) Microsoft PowerPoint
4 5 (12.50%) QA
4 5 (12.50%) Time Management
4 5 (12.50%) Azure
4 5 (12.50%) Banking
4 5 (12.50%) Retail
4 5 (12.50%) ITIL
4 5 (12.50%) Windows
4 5 (12.50%) Microsoft Excel
4 5 (12.50%) JavaScript
4 5 (12.50%) PHP
4 5 (12.50%) SharePoint
4 5 (12.50%) Salesforce
4 5 (12.50%) ITSM
4 5 (12.50%) Management Information System
4 5 (12.50%) Finance

Technical Support Officer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.50%) SharePoint
2 2 (5.00%) Microsoft Exchange
Applications
1 10 (25.00%) Microsoft Office
2 5 (12.50%) Microsoft Excel
2 5 (12.50%) Microsoft PowerPoint
Cloud Services
1 5 (12.50%) Azure
1 5 (12.50%) Microsoft 365
Communications & Networking
1 5 (12.50%) Remote Desktop
2 2 (5.00%) Unified Communications
General
1 6 (15.00%) Social Skills
2 5 (12.50%) Banking
2 5 (12.50%) Finance
2 5 (12.50%) Retail
Miscellaneous
1 5 (12.50%) Low-Code
1 5 (12.50%) Management Information System
Operating Systems
1 5 (12.50%) Windows
Processes & Methodologies
1 6 (15.00%) Problem-Solving
2 5 (12.50%) Continuous Improvement
2 5 (12.50%) Customer Experience
2 5 (12.50%) Customer Service
2 5 (12.50%) Fintech
2 5 (12.50%) ITIL
2 5 (12.50%) ITSM
2 5 (12.50%) Time Management
3 2 (5.00%) Service Management
4 1 (2.50%) CRM
4 1 (2.50%) Digital Strategy
Programming Languages
1 5 (12.50%) JavaScript
1 5 (12.50%) PHP
Qualifications
1 5 (12.50%) Azure Certification
Quality Assurance & Compliance
1 5 (12.50%) QA
System Software
1 5 (12.50%) Virtual Desktop
Systems Management
1 5 (12.50%) Microsoft Intune
Vendors
1 12 (30.00%) Microsoft
2 5 (12.50%) Salesforce
3 2 (5.00%) Cisco