2nd Line Engineer

2nd Line Engineer

Central London (NW)

Up to £37,000

Immediate start!

Are you a people-person who loves solving tech challenges? Our client (MSP) is looking for a bubbly and outgoing 2nd Line Engineer to join their Central London team. This is a fantastic opportunity to grow your skills in a supportive environment while working directly with a variety of clients.

Key Responsibilities:

• Delivering remote support for a wide range of clients.
• Working with Microsoft 365, Azure, and core networking fundamentals.
• Providing technical assistance across both Windows and Mac environments.
• Resolving a variety of technical issues, from user support to more complex escalations.
• Building strong relationships with clients, making tech approachable and stress-free.

Key Requirements:

• Solid experience in a 2nd Line Support / Service Desk Engineer role.
• Strong skills in M365 administration.
• Good understanding of network fundamentals (switching, routing, firewalls).
• Confident supporting macOS as well as Windows.
• A proactive, positive, and client-friendly attitude.

Desirables:

• MS-900
• AZ-900
• CompTIA Network+.
• Experience supporting Sage

Please apply for immediate consideration, client wanting someone to start ASAP!