Field Support Engineer

We’re on the lookout for a Field Support Engineer who loves variety, thrives in a client-facing environment and takes pride in delivering a first-class IT experience. You’ll be the go-to person on the ground for the company’s London-based clients, solving technical challenges, keeping IT operations running smoothly and ensuring users feel supported and confident in their technology.

This is a brilliant opportunity for someone who enjoys being out and about, building strong professional relationships and making a visible difference day to day. If you enjoy problem-solving, juggling different environments and acting as a trusted IT partner, this role will keep you engaged and challenged.

What’s in It for You:

• Flexible working options – 4- or 5-day week.
• Travel expenses fully covered for client visits.
• Training and certification pathways to support your development.
• Clear career progression into advanced technical or project roles.
• Pension scheme and paid holiday allowance.

What You’ll Be Doing:

• Deliver hands-on IT support across client offices in London, ensuring systems and users stay productive.
• Be the first on-site contact for escalated tickets requiring a physical presence.
• Manage IT kit and office tech, including:
• Laptop and desktop rollouts (Windows/macOS)
• User onboarding and leaver processes
• Stock, asset registers, and office devices
• Meeting room AV and printing equipment
• Keep communication flowing with clients while coordinating with the wider technical support team for escalations.
• Spot patterns, recurring issues, and opportunities to streamline IT environments.
• Represent the business as a reliable, professional, and approachable point of contact.
• Ensure client IT setups are tidy, organized and easy to manage.

Experience and Skills Requirements:

• Previous experience in a field engineer, desktop support or IT support role.
• Strong understanding of Microsoft 365, Windows 10/11, and macOS.
• Hands-on knowledge of device management tools (e.g., Intune) and endpoint security.
• Networking know-how (Wi-Fi, patching, switches, printers).
• Great communication skills and the ability to put clients at ease.
• Confident working independently across multiple sites with good time management.
• Background in a multi-client or MSP-style environment.
• Knowledge of Microsoft Intune, SharePoint, and OneDrive administration.
• Experience with AV/meeting room technologies.
• Certifications such as CompTIA, Microsoft, or ITIL.

Who You Are:

• A confident communicator who enjoys client-facing work.
• Professional, reliable, and adaptable, with strong organisational skills.
• Proactive in spotting improvements and keen to add value.
• Motivated to grow your skills and take on new technical challenges.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.