IT Apprenticeship
The apprentice will assist with password resets, hardware setups, software installations, and basic troubleshooting, while learning to log and escalate support tickets using AAG’s internal systems. They will gain exposure to tools such as TeamViewer and work closely with senior technicians to build real-world technical and customer service skills.
Role
- Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision
- Support the implementation of multi-factor authentication and group policy application while following internal procedures
- Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity
- Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service
- Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks
- Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems
- Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time
Training
Information Communications Technician Level 3.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Great internal progression opportunities following the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, core hours 8am till 6pm - hours rotating 8:00am till 4:30pm and 9:30am till 6:00pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 29th August 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
AAG I.T. SERVICES LTD
AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield—with additional offices in London, Manchester, and Sheffield—AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.
- Company
- AAG I.T. SERVICES LTD
- Location
- UNIT 3, HAZEL COURT, MIDLAND WAY, BARLBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500 a year
- Posted
- Company
- AAG I.T. SERVICES LTD
- Location
- UNIT 3, HAZEL COURT, MIDLAND WAY, BARLBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500 a year
- Posted