Apprentice IT Support Technician
You will be responsible for the IT and technical support for the company and potential clients.
Role
- Deliver remote and occasional onsite IT support to customers
- Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking
- Install, configure, and troubleshoot Microsoft Office 365 applications and services
- Manage your workload using our internal ticketing system
- Take customer calls, raise and update support tickets, and ensure timely resolution
- Liaise directly with users to understand and explain technical issues clearly
- Maintain SLA compliance and ensure high levels of customer satisfaction
- Contribute to documentation and internal knowledge sharing
Training
Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
- Level 3 Apprenticeship in IT Digital Support Technician
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- HULL BUSINESS TRAINING CENTRE LIMITED
- Working Week
- 9am - 5pm Monday - Friday
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 11th August 2025
- Start Date
- Tuesday, 12th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Desired)
- IT GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
XPS SOLUTIONS LIMITED
Based in Yorkshire, and with over 25 years experience, XPS Solutions Ltd provides a complete range of professional IT services for businesses of all sizes.
- Company
- XPS SOLUTIONS LIMITED
- Location
- Unit 32, Priory Tec Park, Saxon Way, Priory Park, Hessle, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,741 a year
- Posted
- Company
- XPS SOLUTIONS LIMITED
- Location
- Unit 32, Priory Tec Park, Saxon Way, Priory Park, Hessle, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,741 a year
- Posted