Customer Success Executive

Central London | Hybrid (3 days remote)

£30,000 – £35,000 base + £10,000 uncapped bonus/commission

Join a market leader in political monitoring and intelligence, trusted by high-profile clients including hedge funds, investment banks, and consultancies.

As the business continues to expand rapidly, they are seeking a Customer Success Executive to cover a 9-month maternity contract, helping maintain strong client relationships and drive subscription renewals.

• Competitive base salary up to £35,000
• Uncapped commission (realistic OTE £10,000)
• 25 days holiday + bank holidays
• Hybrid working: 3 days remote per week
• Excellent career development with the potential to go permanent
• Opportunity to work with high-profile clients in a fast-growing industry

Our client is a leading name in political intelligence, delivering real-time monitoring and insight to senior decision-makers across the financial, legal, and corporate sectors in the UK and internationally.

With their customer base doubling in the last two years, the demand for proactive client management has never been greater — and that’s where you come in.

As a Customer Success Executive, you’ll manage a portfolio of clients, ensuring they gain maximum value from their subscriptions. You’ll focus on renewals, engagement, and satisfaction, helping clients understand how the platform supports their goals.

Key responsibilities:

• Manage a portfolio of subscription clients
• Drive engagement and platform adoption
• Act as the main point of contact for client support
• Lead renewal conversations and identify upsell opportunities
• Deliver client onboarding sessions and presentations
• Collaborate with internal teams to address client needs

You’ll bring:

• At least 12 months’ experience in a Customer Success, Client Service, or Client-Facing role
• A proven ability to meet or exceed performance targets
• Strong communication and presentation skills
• Excellent organisation and time management abilities
• A proactive, client-focused mindset and a genuine interest in helping customers succeed

Apply now or get in touch to learn more about this exciting opportunity.

ABR Associates Ltd is acting as an Employment Agency for this role and specialises in placing candidates into permanent positions within Media / Digital, Technology / SaaS, Market Research, Events & Business Information.

Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you haven’t heard from us within two weeks, please assume your application was not successful on this occasion.