Customer Success Manager

• Central London | Hybrid (3 days remote)
• £35,000 - £45,000 base + £12,000 uncapped bonus/commission
• Private Health Insurance | Pension | 25 Days Holiday | Career Growth

Join a market leader in political intelligence subscription business, trusted by high-profile clients including hedge funds, investment banks, major brands and charities. As the business continues to scale, we’re looking for a Customer Success Manager to strengthen client relationships, drive renewals, and ensure clients gain maximum value from their subscriptions.

• Basic salary up to £45,000

• Uncapped commission (realistic OTE of £12,000)

• 25 days holiday + bank holidays

• Private health insurance & life assurance

• Generous pension scheme

• Excellent career development in a fast-growing business

• Hybrid working: 2 dayd office based / 3 days remote per week

Our client is a leader in political intelligence, providing real-time monitoring and insight to decision-makers across the financial, legal, and corporate sectors. With the customer base doubling in the last two years, the need for dedicated, proactive client management is greater than ever — and that’s where you come in.

In this role, you’ll manage a portfolio of subscription clients, building long-term relationships and ensuring each account receives exceptional value. You’ll focus on retention, engagement, and renewal, while identifying opportunities for growth.

Key responsibilities:

• Manage and grow a portfolio of subscription accounts

• Drive engagement and platform adoption

• Act as the main point of contact for client support and success

• Lead renewal discussions and identify upsell opportunities

• Deliver client presentations and onboarding sessions

• Collaborate cross-functionally to support client needs

You’ll bring:

• 2-3 years’ experience in Customer Success or Account Management

• A track record of meeting or exceeding retention/renewal targets

• Excellent client-facing and presentation skills

• Experience in SaaS, Subscriptions, or Business Information

• A degree or interest in Politics / Current Affairs

• Strong organisational and time management skills

Apply now or reach out for a confidential chat to learn more.

ABR Associates Ltd is acting as an Employment Agency for this role and specialises in permanent recruitment across Media, Digital, Technology / SaaS, Market Research, Events & Business Information.

(Please note: Due to high application volumes, only shortlisted candidates will be contacted within two weeks.)